The manual steps between systems stop being someone's job.

Most small businesses run on a set of tools that do not talk to each other, and a person in the middle moving information between them. That person is expensive, and they forget things. The work is to remove the middle.

Automation is abstract, and most buyers have already heard the word. A named person doing manual copying between systems is concrete, easy for an owner to picture, and that is the problem this addresses.

1. 01

   Working automations, built in the business's own Make account, not in an account controlled by Munir Labs.

2. 02

   The data destination, configured and owned by the business: a database, a sheet, or its existing CRM.

3. 03

   All platform credentials, held by the business, whether the accounts were created by them or set up on their behalf during the build.

4. 04

   A feasibility and cost summary, produced before the build, stating what can be automated, what cannot, and what the running subscriptions will cost per month.

5. 05

   Documentation covering what each automation does, what triggers it, and where it writes.

6. 06

   A tested handover, with each workflow pressure tested against real cases before sign-off.

7. 07

   One month of support after handover, included.

Most automation work leaves the client locked into a builder's account and surprised by subscription costs later. Everything here is built in accounts the business owns, and the monthly running cost is stated before anything is built, not discovered afterward.

1. 01

   Data movement

   Information routed between platforms without a person copying it across.

2. 02

   Internal workflow

   Task and project structures that create, assign, and progress work automatically, rather than someone setting them up by hand each time.

3. 03

   Content operations

   A pipeline that generates, schedules, and publishes to connected channels on a defined cadence, so the routine production work stops being a weekly manual task. This is content operations, not social media marketing: the pipeline and the fact that it runs without anyone driving it, not strategy, campaign planning, community management, or performance reporting. See the conditions below.

1. 01

   Discovery

   Establishes what the business actually needs, which steps are manual today, who performs them, and what a successful outcome looks like.

2. 02

   Feasibility and cost analysis

   Assesses what is technically achievable across the platforms involved, and what it will cost to run monthly. Output: a written summary stating what will be automated, what will not, and why. The business decides whether to proceed only after seeing it.

3. 03

   Platform and credential setup

   Accounts created or access granted. Subscriptions fronted by Munir Labs during the build.

4. 04

   Build

   Automations constructed in the business's own accounts.

5. 05

   Pressure testing

   Each workflow run against real cases, including failure cases, before sign-off.

6. 06

   Handover

   Credentials, documentation, and a walkthrough. Subscription responsibility transfers to the business. The support window begins.

Discovery starts with a conversation, at no cost. The build itself typically runs one to two weeks, depending on the complexity of the content and operations involved, stated as a range rather than a promise of the fast end. Part of what keeps that timeline tight is Claude Code, used throughout the build alongside the platforms listed below.

Discovery. One named decision maker, since automation touches how people work and scope moves without an owner, and an honest description of the current manual process, including the workarounds, since the undocumented workaround is usually the thing that breaks the automation.

Feasibility. A decision on the cost summary before the build starts. Proceeding without it means arguing about subscriptions later.

Setup. Admin access to the platforms involved, or authority to create accounts. This is the most common cause of delay, and the schedule depends on how fast it arrives.

Build. Availability to answer questions about edge cases. Only the business knows what the exceptions are.

Testing. Real cases to test against, not invented examples. A workflow that passes on clean data fails in week two.

Handover. One person who owns the automations afterward. An unowned automation fails silently.

Ongoing monitoring: an automation that fails after the support window is a new piece of work unless a maintenance arrangement exists. Custom software: the work connects existing platforms, and a requirement that needs something built from scratch is a different engagement. Migrating historical data between systems, unless scoped separately.

Subscriptions are the business's cost. They are fronted during the build for convenience and transferred at handover, and the expected monthly figure is stated in the feasibility summary so it is never a surprise.

Support runs one month from handover, included, extendable to two by agreement. Beyond that, a separate arrangement.

Third-party platform risk, stated plainly: Make, HubSpot, and connected services change their APIs and pricing independently. An automation working today can break because a vendor changed something. That is why documentation and an owner matter, and it is not a defect in the build.